Refund and Return Policies

We regret that Returns and Refunds cannot be accommodated. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at norafurla@yahoo.com within 5 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.

Delivery Methods and Timing

Delivery Method : Pos Laju around 2-5 working days.

Delivery Information

1.Where do you deliver to?

NORAFURLA SDN BHD offers domestic deliveries throughout Malaysia via PosLaju. It’s an express delivery service with tracking number and insurance. We will only be held responsible as long as the items are still in our warehouse, once the items are shipped out, it will solely be POSLAJU responsibility to ensure it’ll reach your doorstep within 2-5 working days. This means that we are accessible to cater to the needs of our loyal customers!

2. How long does it take to deliver my parcel?

We understand our customer’s enthusiasm in expecting the arrival of your beloved parcels. Therefore, you can expect the parcels to arrive at your doorstep within three working days time, for Peninsular Malaysia with exception on weekends and public holidays. As for Sabah and Sarawak it may take an extra day or two.

3. Has my order been shipped yet?

Orders are processed on a daily basis. An email will be sent to your registered email address to inform you regarding the current status of you order. Once the order has been shipped, a unique tracking number will be sent to your email for your convenience to track your parcel’s whereabouts. Please be advised that paid orders made by 3.00pm will be shipped out on the day itself whereas orders made after that will be shipped out on the next day.
4. Can I choose to pick my order up from your store?

Yes you may do so by contacting us upon submitting your order. You can either made payment through online and pick your paid item(s) at our shop OR, settle the payment at the counter during pickup. Unpaid orders that are not claimed within one (1) week after the order is placed will be cancelled.

5. How do I track my parcel?
You may track the whereabouts of your parcel simply by clicking [HERE]. Key in the unique reference number provided into the Track and Trace section on the page.

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