Norafurla FAQ

1. Where can I get Norafurla accessories in the Klang Valley?

A: From our HQ in Bukit Jelutong, or you can purchase them online here.

2. Where can I get accessories if I’m outside the Klang Valley?

A: You can purchase it directly from here or our FB page and we will send it to your preferred address. Postage charges apply.

3. How long does the warranty last?

A: 1 year warranty for the manufacturing defect on the UV Sterilizer, which does not include accessories and other wear & tear parts.

4. If I have an issue with my sterilizer, how can I make a warranty claim / repair?

A: You can either come to our HQ in Bukit Jelutong, or you can call +6017 6455 985 to enquire.

There is only one service centre for Malaysia :

NORAFURLA SDN BHD

No. 5-G-03 D’VIDA Bukit Jelutong
Jalan Bazar U8/101
Bukit Jelutong
Seksyen U8, 40150 Shah Alam
Selangor Darul Ehsan,
Malaysia.
Tel : +6017 6455 985
For customers in other states, you can send the sterilizer in via post, and we will send it back once the servicing / repair is done. Postage fees will be paid by customer.

5. I would like to be a Norafurla reseller. How can I do this?

A: Send an email with your SSM form and company details to marketing@Norafurla.com.my or edith@Norafurla.com.my

6. How can I replace parts?

A: You may send it to our HQ in Bukit Jelutong or via post.

7. Warranty period start from date of purchase or baby’s birthdate?

A: Our 1 year warranty period starting from baby’s birthdate. Thus, mother need to prepare a photocopy of baby birth cert while claiming for warranty.

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